This is the refund policy for Test AI Models, operated by Marko Milojkovic PR Digital M2, Serbia (registration number 67812549, VAT number 114733003). It goes with the Terms.

1. Who takes your payment

Payments are processed by Paddle, our merchant of record. Paddle charges you, collects and pays any sales tax or VAT, and issues any refund to the card or payment method you paid with. Paddle's own refund policy also applies to your payment: paddle.com/legal/refund-policy

2. When we refund

We do not guarantee refunds. Credits you bought and have not used are not refunded on request. We refund, or restore the credits, when something went wrong on our side, for example:

• credits were taken for a run that failed;
• you were charged twice;
• a payment went through but the credits were not added.

To ask, email info@testaimodels.com with the email address of your account, the date and amount of the payment, and the Paddle receipt or invoice number. We check what happened first. Where the mistake was ours we restore the credits or refund the payment through Paddle, and we tell you which.

3. What happens to your credits when a payment is refunded

When Paddle approves a refund of a payment, the credits that payment gave you are taken back from your account. A partial refund takes back the matching share. The line appears in Settings > Usage, and we send you a notice. If you have already spent those credits, your balance can go below zero; new runs are then declined until you top up.

4. Subscriptions (PRO)

You can cancel PRO at any time under Settings > Billing. Cancelling stops the next renewal, and PRO ends at the end of the period you have already paid for. The monthly credits included with PRO that you have not used are removed when the plan ends; credits you bought and your signup gift stay.

5. If you are a consumer in the EU, EEA or the UK

Paddle's buyer terms give consumers in these places a 14-day right to withdraw from a purchase and get a full refund. The right does not apply if, within that time, you began using what you bought after agreeing that it is available immediately. Nothing on this page limits a right the law gives you where you live.

6. Disputes with your bank

Please contact us or Paddle before disputing a charge with your bank. When a charge is refunded or lost in a dispute, the credits it gave you are taken back in the same way as in section 3.

7. Contact

info@testaimodels.com